At Mauricio Giovanni.com, we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn.

We will also accept the return of products due to a Fulfillment mistake that may have been made in error, which resulted in the shipment of incorrect products to you.

If you experience any of the above problems, please contact us at info@MauricioGiovanni.com and send us relative pictures of the issues so that we may approve the return of the products. We reserve the right to dismiss the return request and/or refund claim that has been submitted by the customer who has not contacted with us firstly for approval. 

Once we have confirmed the defect or error for the product: 1) we may ship you out the proper product, 2) provide discounts off your next order, or 3) issue a partial refund on the order, or 4) issue a full refund based upon the return of the defective product. The customer has the sole discretion to choose which method they would prefer to rectify the order. 

Shipping Delays:

We hope that all of our valued customers can appreciate and understand that we have no control of the shipping process once the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period and there were no defects or fulfillment error, we will deal with the request to return the products on a case-by-case basis.

Please contact our customer service department at info@MauricioGiovanni.com and we will reply to you within 48 hours. Once our after-sale customer service department confirms the problem, we will offer the customer some relative solutions to their problem. We reserve the right to dismiss a shipping delay claim after the customer has received their order and Mauricio Giovanni Fashions has sole discretion on the method to rectify any shipping delays issues after the product has been shipped to the customer.

Return & Refund Process: 

For returned packages, we will notify customers via e-mail once we have received returned packages and directly arrange refund to our customer. Customers can reply to us via e-mail to know reshipment or ask for the refund. 

1) Please contact us within 15 days after the package has been delivered.

2) Contact us BEFORE you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail once we receive the package.

3) We do NOT accept returned items that were sent back to us by the customer, without contacting us first for approval.  

4) Please do NOT make returns directly to the address on the package received. Only send return products to the address that our customer service department provided.

5) Please note that all returned items must be in good condition (unless there is a confirmed quality defect) and won’t affect the resale of the item.

6) We do NOT offer Freight To Collect (FTC) services for the packages returned to us. The cost of the return of product will be made on the customer’s account, unless Mauricio Giovanni Fashions agrees to bear the cost in writing. 

7) Refunds will be issued back to the original form of payment that was used to place your order. Please allow up to 72 hours with PayPal and 7-15 business days with credit card purchases for your refund to appear.

8) No exchange or return on promotional items or items on sale.